During Warranty Period: Offer free on-site repair + fitting replacement services (covering common issues like structural loosening, hardware damage, and fabric fraying), with a response time of no more than 24 hours (in urban areas).
After Warranty Period: Launch annual maintenance packages—1 free waxing/moisture-proof treatment for solid wood furniture per year, 1 free deep cleaning for fabric furniture per year, with repairs charged only at cost price.
Establish digital maintenance records: record furniture purchase time, maintenance history, and fitting models. Users can query via the official WeChat account, and the system proactively sends maintenance reminders (e.g., “Your solid wood dining table has been used for 10 months; moisture-proof maintenance is recommended”).
Provide lifelong fitting supply services: core fittings (e.g., special-sized hinges, handles) are kept in stock even if the furniture is discontinued, ensuring long-term repair needs.
