Includes old product evaluation (free renewal recommendations), new plan design, old item disposal (compliant recycling or assisted handling), new product installation, etc.; provides temporary alternatives during renewal (e.g., free backup small appliances during old home appliance renewal); offers 1 month of post-renewal usage tracking to resolve new device adaptation issues promptly; supports “trade-in for new”—old products can be converted to a corresponding amount to offset the cost of new purchases.